FAQs

What is reward-based training?

Reward-based training focuses on reinforcing positive behaviour in dogs using treats, praise, or toys as rewards. By rewarding your dog when they exhibit the behaviour you want, you're encouraging them to repeat it. This approach is rooted in kindness and helps strengthen the bond between you and your dog while promoting trust and respect.

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How do your virtual training sessions work?

Our virtual sessions are conducted via video calls on Google Meet, so you can train your dog from the comfort of your home. During the sessions, we’ll guide you through practical exercises, answer any questions, and provide you with tailored training plans. You’ll also have access to out-of-class support via email and calls for any ongoing help between sessions.

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New to Google Meet?

No worries! We have a dedicated webpage with all the information you need to get started. From setting up your account to troubleshooting common issues, our step-by-step guide will ensure you're all set for a smooth virtual training experience. You can find the full guide here.

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What kind of issues can you help with?

We can help with a wide range of behavioural concerns, including but not limited to:

• Basic obedience (sit, stay, come)

• Puppy training

• Separation anxiety

• Barking, jumping, and leash pulling

• Aggression and fear-based behaviours

If you’re unsure whether we can help with your dog’s specific issue, feel free to contact us, and we’ll be happy to discuss how we can best support you.

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Do I need to have any experience with dog training?

Not at all! Our training is designed to be accessible for all owners, whether you’re a first-time dog parent or have some experience. We’ll explain everything in simple, easy-to-follow steps, and we always take the time to answer your questions, no matter how big or small.

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How can I book a session?

You can book a session directly on our website by visiting the Book a Class page. Simply choose the type of session you’d like, select a time that works for you, and we’ll confirm the details. If you need help deciding which service is right for you, feel free to reach out to us beforehand.

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What equipment do I need for a virtual session?

For our virtual sessions, all you need is a device with a camera and microphone, such as a laptop, tablet, or smartphone. Make sure your device is set up in a quiet, well-lit area with enough space for your dog to move around during the session. We also recommend having some treats or toys on hand for training.

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What if I can’t make a scheduled session?

We understand that life can get busy. If you need to reschedule a session, just let us know at least 24 hours in advance, and we’ll be happy to find a new time for you.

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We are happy to explore options to support you and your dog. However, if you miss a session without giving prior notice, we may need to charge a cancellation fee.

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Can I train my dog on my own between sessions?

Absolutely! We encourage practicing between sessions. The more you work with your dog, the faster you’ll see progress. We’ll provide you with training exercises to try at home, and you can reach out to us for support if you need guidance.

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Is training only for dogs with behavioural issues?

Not at all! While we can help with behavioural problems, training is also great for building a stronger bond with your dog, teaching new skills, and keeping them mentally stimulated. Whether you want to teach your dog basic obedience or try advanced tricks, we can tailor sessions to meet your needs.

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What if I’m unsure which service to choose?

If you're unsure which training service would work best for you and your dog, don't hesitate to reach out. We are happy to chat about your specific needs, assess your dog's behaviour, and recommend the best options.